FREQUENTLY ASKED QUESTIONS -
1) REGISTRATION
How can I
register for this race?
You can
register online for 2014 RUN UNITED 1 from January 31 to March 9, 2014. Log on
to www.runrio.com and click on the Run United logo to be redirected to the
registration page.
What if I don’t
have a credit card to register online?
You may buy
your Run United 1 Prepaid Card at Riovana branches and selected Toby’s branches
starting February 8, 2014. These prepaid cards have a unique code, which you
feed into the online registration form to complete your registration. If you
lose the unused card, you will need to buy another prepaid card to register.
The lost or misplaced cards will not be replaced.
What if I buy
the prepaid card and don’t register online?
Your
registration will be incomplete and you will not be able to join the race. You
must use your prepaid card to register on or before March 9, 2014.
Can I fill out
a form at the store instead of registering online?
No, our entire
registration process is online. Runners who will purchase pre-paid cards in
Riovana can already register online using the available computers at the store.
What if I lose
my Internet connection while registering?
When you come
back to the registration page and enter your email id, the system will find your
form and you can continue filling it out.
Where can I buy
the prepaid cards?
You may
purchase the prepaid cards at the following stores (MONDAY-SUNDAY, 12noon-8pm
only).
- Riovana Store
BGC -
- Riovana Store
Katipunan - 3rd
- Toby’s SM North – The
Block G/F,
- Toby’s SM Mall of
Can I buy more
than one prepaid card?
Yes. You can
buy as many as you like for yourself and your friends and family. However, one
prepaid card can be used only for one registrant.
How do I know
if I have been officially registered? Upon successful registration, the
registration confirmation slip will appear on the screen available for print.
An email will also be sent to the email address that you provide with your
registration confirmation slip.
Is there a deadline for registration?
Race slots may
be sold-out before the announced deadline (March 9, 2014). When this happens,
we shall stop selling prepaid cards and close online registration.
Is there a fee required for registration?
Yes, the entry
fee and inclusions are as follows:
For online
registrants: singlet will be provided during the race kit collection, sizes
option will be available online on a first-come, first-served basis.
For in-store
registrants: singlet will be given upon registration, sizes will be on a
first-come, first-served basis. Singlet and finishers shirt sizes will be
available for fitting.
Can I register
myself in more than one category?
No. We do not
allow multiple category registration as this may affect or disrupt your timing
and for safety purposes as well.
After I have
successfully registered for the event, can I change my event category?
No.
Registration is non-transferable and non-refundable.
Should I choose
not to participate after I've registered for the event, can I withdraw?
Yes. However,
please note our withdrawal policy.
Withdrawal
Policy :
Participants
who chose not to take part in the event after having registered can choose to
withdraw. However, please note that there will not be any registration fee
refund. Race slots are also strictly non-transferable.
Is it possible
to make changes to the information I have provided after registration?
Yes, you may
email your changes to feedback@runrio.com. However, please note that changes in
your information are limited to typographical errors and change in address and
contact numbers only.
What should I
do if I have accidentally deleted my confirmation email?
You may email
us at feedback@runrio.com and we will resend your confirmation email to your
specified email address. If a confirmation email is not received within 24
hours, you may call the race organizers
What should I
do if I didn’t get my confirmation email?
If a
confirmation email is not received within 24 hours, you may email us at
feedback@runrio.com and we will send your confirmation email to your specified
email address.
2) RACE CATEGORIES
What are the
race categories?
- 500m 5-8
years old, boys and girls
- 500m 9-12
years old, boys and girls
- 5K male and
female
- 10K male and
female
- 21K male and
female
3) PAYMENT MODES
What are the
available registration payment modes?
Participants
can choose to pay through
- Credit Card (Paypal charges shall apply on top of the published registration fees)
- Cash Purchase of prepaid cards
Is the online
registration system secure?
Yes. We use a
security system consistent with the banking industry standards of the Philippines
4) RACE KIT COLLECTION
What is in my race
kit?
The race pack
is an exclusive event pack, which consists of
- Active Health Limited Edition CITIVS - F Singlet
- 3 pieces Enervon Activ
- Race Bib with D-Tag timing Device & Raffle Stub
- Active Health Sun Visor
- Active Health Ventilation Bag
When and where
can I collect my Race Kit?
All race
participants who purchase prepaid cards at the stores will immediately receive
their singlet together with their prepaid card. They must collect the rest of
their race kit (race bib and lootbag) during the Run United 1 Race Kit
Collection event on the following dates:
March 13- 14 Music Hall at the Mall of Asia from 10am – 10pm
March 15, Active
Health · Village , Block 16 Mall of Asia
10am – 6pm
How do I get my
singlet if I paid online via credit card?
Those who pay
via credit card shall be allowed to select their singlet size online. You will
receive your singlet during Race Kit Collection together with the rest of your
race kit. No deliveries shall be made.
Important:
Please bring your ID and Confirmation Slip to collect your race pack.
For those who
are unable to personally collect their Race Kit, please have a representative
pick it up on your behalf. Your representative must have a letter of
authorization from you. Your representative must show this letter along with a
copy of your Confirmation Slip.
What should I
present to claim my race kit?
Aside from a
print out of your confirmation slip, you should present a valid ID.
Is it mandatory
to pick up my race kit?
Yes. As the
race kit includes your race bib as well as your timing tag (D-Tag). Without
this, you will not be able to join the race. Strictly no collecting of race
packs on race day.
Can someone
else pick up my race kit on my behalf?
Yes, you can
have someone else pick up your race pack on your behalf should you not be able
to make it. However, you’ll need to issue that person a letter of authorization
and a copy of your valid ID (school, employee, SSS, TIN, Driver’s License,
Passport, Postal, GSIS, Voter’s ID).
Is it possible
to collect my race kit on race day?
No. Runners who
arrive on race day without their race kit will not be allowed to join the race.
No bib, no D-tag, no race.
Can I have my
race kit mailed / couriered to me?
No. Should you
not be able to make it yourself, kindly authorize somebody else to pick it up
on your behalf.
5) THE PHYSICAL RACE
Where should I
line up for the start of the race?
The starting
line for ALL categories shall be along Seaside Boulevard
The 21k, 10k
and 5k participants’ starting line is along Seaside Blvd. North
The 500m dash
participants’ starting line is along Seaside
Blvd. North
Where can I
leave my belongings?
Baggage deposit
facilities will be made available for you. We recommend that you arrive earlier
than the gun time to deposit your bags to avoid delays. You must deposit your
baggage/s at designated baggage deposit tents for your particular distance.
While maximum
care and security will be enforced, the organizers will not be responsible for
any loss or damaged items or delays in retrieving bags. We strongly advise that
you do not to leave any valuables in your bags. The race organizer and any of
its sponsors will not be held liable for any loss or damage to your personal
items.
Is it necessary
to wear the D-tag timing device?
Yes, as this is
will be used to measure your accurate race results and split times.
Do I need to
return the D-Tag upon completing the Race?
Yes, we will
collect the D-tag at the Finishers Area. No D-tag, No Finishers Items.
What happens if
I am injured along the Race route?
First Aid
stations can be found along the race route as well. You may also alert Route
Marshals or patrolling Paramedics regarding your injury.
6) THE RACE ROUTE
What is the Race Route
Please visit
www.unilabactivehealth.com
Will there be a
cut-off time for the start of the race?
All categories
will have 2 wave starts with 5 minutes intervals.
ALL CATEGORIES
have a start cut-off time of 15 minutes after the last wave start. Runners who
arrive later than 15 minutes after gunstart will no longer be allowed to start
the race for safety and security reasons.
In order to
ensure timely re-opening of roads to normal traffic and help ensure your
safety, the race organizer will deploy a vehicle to pickup all remaining
runners on the race route starting at 7:30am. By this time, all participants
are encouraged to stop running and board the official vehicle. They are
automatically disqualified and will be taken directly to the finish venue.
7) PARTICIPANTS
What are the
measurements of the 2014 Run United 1 singlet?
Here is the
2014 Run United 1 Singlet Size Chart
What if the
2014Run United 1 race singlet does not fit me? Can I still participate in the
race? Can I exchange it for a different size?
Yes you may
still participate in the race. Singlet can also be exchanged within seven (7)
days after date of purchase. Singlet can be exchanged provided it is in new and
original condition. Singlet sizes are also subject to availability.
What drinks
will be available for us?
You can refresh
yourself with Gatorade and water at the hydration stations.
Are walkers
permitted to participate in Run United 1?
Yes. But should
you wish to walk during the race, kindly keep to the right side of the route to
allow faster competitors to pass.
Can I bring my
pet dog with me for the race?
No. For the
safety of the other runners, pets are strictly not allowed at the event site.
Will
wheelchairs, bikes, skates or strollers be allowed on the race route?
No. Instruments
with built-in wheels other than those on the official vehicles will not be
allowed on the race course.
8) SUPPORTERS
Will my family
and friends be allowed to come support me at the Event?
Yes, supporters
are most welcome to cheer you on anywhere along the entire race route. Please
remind them though that they should be mindful not to block the path/route that
the participants run in.
9) RACE AWARDS
What prizes
will be awarded for each category?
Where and when
will the Awards Presentation Ceremony be held?
The Awards
Ceremony will be held at the Unilab
Active Health
Village
10) TRANSPORTATION
How do I get to
the race site?
The Race Start
is located at Seaside Boulevard
- Cab/Taxi
- Bus or public transport
Yes, there will
be road closures. Parts of the race route on the event day will be closed to
traffic. Please refer to the official road advisory in the official race guide
for specific road closure timings.
At the MOA, you
may park at the following areas:
-
-
- South Open Parking (Open Car Park in between Arena and SMX)
- North Open Parking (Open Car Park in between One E-com and SMDC Showroom)
- Block 2 (Open Car Park behind SMX)·
- Block 12 (Open Car Park between Two E-com and SM By the Bay)
11) OTHERS
Who can I
contact for more information?
For inquiries,
you may call us through any of the following landline numbers from Monday to
Friday (9:00am – 5:00pm), except holidays.
Landline (+632)
463 4813 or (+632) 463 4814
For your other
concerns and feedback email: feedback@runrio.com
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